Question 1

What services do you offer?

Accepted Answer

I offer a range of graphic design services including:
Brand Identity (logo package)
Art for Merch & Apparel
Custom Websites
Print Materials

Question 2

How does the pricing work?

Accepted Answer

Each project is priced individually at a flat rate. For detailed pricing information, please contact me directly to discuss your specific needs.

Question 3

What is your payment process?

Accepted Answer

Generally, a 50% deposit is due upon signing the agreement, and the remaining 50% is due upon project completion. Payments can be made via mail, online, or wire transfer. Additional processing fees may apply for online payments.

Question 4

What are your shipping policies?

Accepted Answer

Shipping for all products is priced by weight. Once an order is placed, please allow 10-12 business days for your items to be delivered.

Question 5

Do you offer refunds or returns?

Accepted Answer

I do not offer refunds or returns on any products or services.

Question 6

What should I expect when working with you?

Accepted Answer

Connect & Plan: We chat about your vision, and I create a custom proposal.
Design & Refine: I bring your project to life with your feedback.
Finalize & Deliver: You receive your custom, flawless designs ready for use.

Question 7

What is your cancellation policy?

Accepted Answer

If you cancel the project, you are responsible for paying for all work performed up to the date of termination, any non-cancelable commitments, and a cancellation fee equal to 15% of the remaining fees.

Question 8

How can I contact you for support or inquiries?

Accepted Answer

For any questions or support, please email me at abby@abbymlarson.com.